servicedesk

Service desk tickets, SLA management, and metrics

📄️ List service desk tickets

List service desk tickets

📄️ Create a service desk ticket

Create a new ticket.

📄️ Get ticket details

Get a single ticket by ID.

📄️ Update a ticket

Update a ticket.

📄️ Delete a ticket (soft delete)

Soft delete a ticket.

📄️ Resolve a ticket

Resolve a ticket.

📄️ Get ticket dashboard metrics

Get dashboard metrics.

📄️ Get unread ticket count

Get unread ticket count.

📄️ Mark ticket as read

Mark a ticket as read.

📄️ List ticket statuses

List ticket statuses for a project.

📄️ Create a ticket status

Create a new ticket status.

📄️ Get a ticket status

Get a single ticket status.

📄️ Update a ticket status

Update a ticket status.

📄️ Delete a ticket status

Delete a ticket status.

📄️ Update status order

Update status display order.

📄️ List ticket priorities

List ticket priorities for a project.

📄️ Create a ticket priority

Create a new ticket priority.

📄️ Get a ticket priority

Get a single ticket priority.

📄️ Update a ticket priority

Update a ticket priority.

📄️ Delete a ticket priority

Delete a ticket priority.

📄️ Update priority order

Update priority display order.

📄️ List SLA definitions

List SLA definitions for a project.

📄️ Create an SLA definition

Create a new SLA definition.

📄️ Get an SLA definition with stats

Get a single SLA definition with stats.

📄️ Update an SLA definition

Update an SLA definition.

📄️ Delete an SLA definition

Delete an SLA definition.